My points balance does not match what I expectedUpdated 2 months ago

You can check your points balance and earning/spending history by logging into your Plae.co account and clicking the "My Rewards" button. 

Plae.co relaunched as a completely new site in July 2020. It has always been important for us to restore the PLAE Rewards system for our community to use in exchange for a discount as used before the previous site closed earlier in 2020. Points balances were migrated as it existed at a certain point in time before the previous site closed. We have made every effort to restore points as accurately as possible. It is possible that your current balance changed after this snapshot, up or down. We don't have access to information beyond this snapshot and have to use this as the only source of customer's points balances. 

Please email [email protected] if you feel that your points balance does not match what you expect after doing the following:

- Ensure that your current plae.co account email address matches the email address you previously used. 

- Collect any evidence to your points balance so that we can research your balance and try to find a way to resolve the mismatch. 

Please understand that we may not be able to find any corrective information to change account balances. We can only make changes if balance information is available to us in our internal records and can not make changes based on any email or evidence of a balance that we can't match with our records.