My discount code isn't working — what should I do?Updated 2 months ago

If a promo code won't apply at checkout, send us a screenshot of your cart showing the code entered and any error message you're seeing, along with your order details if you've already checked out. Our team will take a look and let you know why it isn't working (for example, some codes exclude sale items, or aren't compatible with certain express checkout methods like Shop Pay or Apple Pay) and help get it applied if it's eligible.

Email us at [email protected] with the details above.