Ordering and Order Processing
Payment, checkout, taxes, promo codes, and changing or canceling an order.
Does PLAE offer Corporate Sales?
We sure do! Please reach out to: [email protected] with your request.
Will you charge sales tax on my order?
Taxes that appear in your online order confirmation are estimated based on the shipping address. Applicable tax is currently collected for required states an...
What forms of payment do you accept?
VisaMastercardAmerican ExpressDiscoverPaypalAmazon PayApple PayGoogle PayPLAE gift cardCredit cards must have a US or Canadian billing address in order to be...
How do I determine the shipping charges on my order?
FREE SHIPPING on all orders within the contiguous U.S. that are $79.00 and over. Orders under $79.00 ship for a flat $8.95. This offer excludes shipments goi...
Can I change or edit my order once it has been placed?
As soon as your order has been placed, our warehouse starts the shipping process. Because we don't delay order details being sent off for fulfillment, orders...
Can I change or cancel my order?
We are working our hardest to get orders out as quickly as possible, which means we can't make any changes or cancelations to your order. As soon as your ord...
How do I use a promo code?
When you're ready to checkout, just enter the code in the designated box on the cart or check out page! Some payment methods like Shop Pay, Apple Pay or Andr...
How do I use my Gift Card online?
You and the recipient will receive an email confirmation after your purchase with the Gift Voucher code, just select "Gift Voucher" in the payment method sec...
Do you do price adjustments or matching?
If you have purchased items that are now on sale or have had a reduction in retail price, we will gladly offer you a one-time price adjustment in the form of...
How can I contact PLAE customer support?
Email [email protected], text PLAE to (844) 295-9112, or use our Contact Us form.