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Returns + Exchanges
How to return or exchange PLAE shoes, and the Growth Spurt Guarantee.
Can I return shoes if I no longer have the original box?
Yes — you don't need the original shoebox to start a return or exchange, as long as the shoes themselves are unworn. When shipping them back, just plac...
How do I get a return label if I don't have a printer, or my label has expired?
No printer? No problem — contact us at [email protected] and we can generate a USPS QR code for your return instead, which you can bring to a participating...
What is the warranty period for your shoes, and does it cover shoes bought from third-party sellers?
We stand behind the quality of our shoes for defects that show up within a reasonable window after purchase — generally within the first year for shoes...
What should I do if I received the wrong item or my order arrived incomplete?
We're sorry about that! Please email us at [email protected] with your order number and a photo of what you received (including the packing slip if possible). We...