If your tracking says delivered but the package is nowhere to be found, or the status hasn't updated in a while, here's what to try first: &bull; Check with ...

If your tracking says delivered but the package is nowhere to be found, or the status hasn&apos;t updated in a while, here&apos;s what to try first: 
&#x2022; Check with neighbors or other household members &#x2014; packages are sometimes left with a neighbor or brought inside without everyone knowing. 
&#x2022; Look around your property, including mailboxes, parcel lockers, and porches, where a carrier may have left it. 
&#x2022; If it was addressed to a mailroom or parcel locker, confirm with your building manager or mail carrier. 
&#x2022; Give it a little more time &#x2014; carriers sometimes delay scans, and tracking can update again after a quiet stretch. 
If a few business days pass with no resolution, contact us at <a href="mailto:hello@plae.co">hello@plae.co</a> with your order number and we&apos;ll start a lost package investigation with the carrier. If your order is ultimately confirmed lost in transit, we&apos;ll issue a refund.

What should I do if my order shows as delivered but I haven't received it, or the tracking hasn't updated?

plae

Shipping costs, timelines, and delivery destinations.

Shipping

How should I measure my child's feet for the best fit?

Can you give me a best fit recommendation for my child's feet?

What kid shoe sizes are available?

Do you have wide kid sizes?

How often should I measure my child's feet for the best fit?

What about orthotics, AFOs, and SMOs?

Kid Shoe Sizing

Does PLAE offer Corporate Sales?

Will you charge sales tax on my order?

What forms of payment do you accept?

How do I determine the shipping charges on my order?

Can I change or edit my order once it has been placed?

Can I change or cancel my order?

How do I use a promo code?

How do I use my Gift Card online?

Do you do price adjustments or matching?

How can I contact PLAE customer support?

Ordering and Order Processing

The shoe I want to order is out of stock. How do I find out when it will be available?

Are any of your shoes vegan?

Are your shoes latex-free?

Do you have a barefoot or zero-drop shoe?

Are PLAE shoes eco-friendly?

What is the PLAE shoes BST (buy sell trade) group?

What makes PLAE shoes good for feet?

What is Prodaptive™ Design?

What is the STAELACE™ closure system for adult shoes?

How do I care for PLAE adult shoes?

Do adult shoes have matching kids styles?

What adult shoe sizes are available?

Can I buy a replacement strap or tab for my shoes?

Our Products

Can I find PLAE shoes in stores?

How do I go about carrying PLAE shoes in my own store?

Store Locations

FREE shipping on all orders within the contiguous U.S. $79+

Expedited Shipping Options

Shipping to Alaska, Hawaii, Puerto Rico or APO/FPO/DPOs

Can I ship to an international address?

Final Sale

Exchange Process

Return Process

What if I have a quality issue with my shoes?

Shoes are worn, can I return them?

What is the Growth Spurt Guarantee?

Returns + Exchanges

How do I spend points?

How do I earn points?

What are points worth?

Do points expire?

Can I combine points if I have multiple accounts?

Where is the PLAE Kid Shoe Birthday Club?

What is PLAE Rewards?

When will I receive my points?

Is there a max on the number of points I can spend or earn?

What happens to my points if I return an item?

How do I refer a friend to earn points?

How do I know how many points I have earned?

My points balance does not match what I expected

I don't see where to spend my points

Can I donate my points?

Can I use points and a discount code?

Why am I being charged for shipping?

Are there "Black Out" dates?

Rewards Points

Is there a size gap between youth and adult sizing?

Why do I see multiple or pending charges on my card after placing an order?

Can I apply a discount code after I've already placed my order?

My discount code isn't working — what should I do?

How do I find or use my store credit?

Can I change my email address on my account?

What should I do if I'm having trouble logging in?

Will the price show on the packing slip if I'm sending a gift?

Can I return shoes if I no longer have the original box?

How do I get a return label if I don't have a printer, or my label has expired?

What is the warranty period for your shoes, and does it cover shoes bought from third-party sellers?