Exchange ProcessUpdated 2 months ago

If you would like to exchange for a different size, color or style, please begin by completing a return request.   If your order qualifies for an exchange, you'll see that option as you work through the return process.  If you don't see that option, you will need to return your items and reorder the size / color you want.  Items that are Final Sale or Clearance are not eligible for Returns or Exchanges. 

We suggest shoes be tested and tried on carpeted surfaces only. As long as shoes and/or tabs are sent back in their original condition and packaging, you will be refunded the purchase price of the unworn item(s) to the original payment method used. Upgraded shipping charges cannot be refunded. Clearance/final-sale items cannot be returned.

For kid shoes that have been worn but may not fit and cannot be returned, we recommend checking out our Growth Spurt Guarantee® for more details. If your child has a growth spurt within 30 days from receipt of confirmed delivery of your shoes you'll get 50% off the full retail price of the same style and color in the next size up. This policy applies to shoes that have already been worn, and because of that would not be accepted for refund under our return policy.

If your purchase does not qualify for return because it is worn and also does not qualify for the Growth Spurt Guarantee®, PLAE supports the "PLAE shoes BST" buy/sell/trade community on Facebook. Customers have found that PLAE kids grow out of their shoes long before they wear out, and this group has grown out of customers wanting to extend the life and value of their PLAE purchase by offering them to a new home.

Still have questions? Email us at [email protected]

*All sales are final for event/promo purchases.