Items that are marked as "All Sales Final" cannot be returned or exchanged for a refund to the original payment method or to store credit.

Items that are marked as &quot;All Sales Final&quot; cannot be returned or exchanged for a refund to the original payment method or to store credit.&#xA0;

Final Sale

If you would like to exchange for a different size, color or style, please begin by completing a return request. If your order qualifies for an exchange, you...

If you would like to exchange for a different size, color or style, please begin by completing a <a href="https://plae.co/pages/returns-and-exchanges">return request.</a>&#xA0; &#xA0;If your order qualifies for an exchange, you&apos;ll see that option as you work through the return process.&#xA0; If you don&apos;t see that option, you will need to return your items and reorder the size / color you want.&#xA0; Items that are Final Sale or Clearance are not eligible for Returns or Exchanges.&#xA0; We suggest shoes be tested and tried on carpeted surfaces only. As long as shoes and/or tabs are sent back in their original condition and packaging, you will be refunded the purchase price of the unworn item(s) to the original payment method used. Upgraded shipping charges cannot be refunded. Clearance/final-sale items cannot be returned. For kid shoes that have been worn but may not fit and cannot be returned, we recommend checking out our&#xA0;<a href="https://plae.co/pages/returns-and-exchanges">Growth Spurt Guarantee&#xAE;</a>&#xA0;for more details. If your child has a growth spurt within 30 days from receipt of confirmed delivery of your shoes you&apos;ll get 50% off the full retail price of the same style and color in the next size up. This policy applies to shoes that have already been worn, and because of that would not be accepted for refund under our return policy. If your purchase does not qualify for return because it is worn and also does not qualify for the&#xA0;<a href="https://plae.co/pages/returns-and-exchanges" style="background-color: rgb(255, 255, 255);">Growth Spurt Guarantee&#xAE;</a>, PLAE supports the &quot;<a href="https://www.facebook.com/groups/plaeshoesbst/">PLAE shoes BST&quot; buy/sell/trade community on Facebook</a>. Customers have found that PLAE kids grow out of their shoes long before they wear out, and this group has grown out of customers wanting to extend the life and value of their PLAE purchase by offering them to a new home. Still have questions? Email us at&#xA0;<a href="mailto:hello@plae.co" style="background-color: rgb(255, 255, 255);">hello@plae.co</a> *All sales are final for event/promo purchases.

Exchange Process

Regularly priced items may be returned within 30 days of purchase if the shoes are in new, unworn condition. Simply start a return request using the link bel...

Regularly priced items may be returned within 30 days of purchase if the shoes are in new, unworn condition. Simply start a return request using the link below: <a href="https://plae.co/pages/returns-and-exchanges">RETURN REQUEST: HERE</a> Items marked as Final Sale cannot be returned or exchanged. Approved returns of discounted items may be subject to shipping and restocking fee.&#xA0; In order to maintain the new condition of your purchase, we suggest trying your shoes on carpeted surfaces only. As long as shoes and/or tabs are sent back in their original condition and packaging, you will be refunded the purchase price of the unworn item(s) to the original payment method used. Upgraded shipping charges cannot be refunded. For kid shoes that have been worn but may not fit and cannot be returned, we recommend checking out our <a href="https://plae.co/pages/growth-spurt-guarantee">Growth Spurt Guarantee&#xAE;</a> . If your child has a growth spurt within 30 days from receipt of confirmed delivery of your shoes you&apos;ll get 50% off the full retail price of the same style and color in the next size up. This policy applies to shoes that have already been worn, and because of that would not be accepted for refund under our return policy. If your purchase is does not qualify for return because it is worn and also does not qualify for the Growth Spurt Guarantee&#xAE;, there are a few options for you: 1) PLAE supports the &quot;PLAE shoes BST&quot; buy/sell/trade community on Facebook. Customers have found that PLAE kids grow out of their shoes long before they wear out, and this group has grown out of customers wanting to extend the life and value of their PLAE purchase by offering them to a new home. <a href="https://www.facebook.com/groups/plaeshoesbst/">https://www.facebook.com/groups/plaeshoesbst/</a> 2) We have a resale partnership called (re)PLAE, powered by Treet. List your gently-used PLAE shoes for sale (or shop other families&apos; pre-owned pairs), and earn PLAE Rewards points you can spend on a future purchase. <a href="https://plae.co/pages/replae">https://plae.co/pages/replae</a> Note: sale/promo-priced items are excluded from the Growth Spurt Guarantee&#xAE; &#x2014; confirmed via support correspondence, add this exclusion explicitly wherever the Guarantee is mentioned.

Return Process

We stand by our products and can provide warranty support on a case by case basis. Manufacturer defects are rare but can sometimes occur. If you feel you've ...

We stand by our products and can provide warranty support on a case by case basis. Manufacturer defects are rare but can sometimes occur. If you feel you&apos;ve received a defective product please send a photo of the affected area and your order number to&#xA0;<a href="mailto:hello@plae.co">hello@plae.co</a>&#xA0;so we can take a look into it.

What if I have a quality issue with my shoes?

We gladly accept returns on merchandise in new/unworn condition within 30 days of purchase for a full refund. But if your purchase shows signs of wear and do...

We gladly accept returns on merchandise in new/unworn condition within 30 days of purchase for a full refund. But if your purchase shows signs of wear and don&apos;t qualify for return, you still have options: For kid shoes that have been worn but may not fit and cannot be returned, we recommend checking out our <a href="https://plae.co/pages/growth-spurt-guarantee">Growth Spurt Guarantee&#xAE;</a> for more details. If your child has a growth spurt within 30 days from receipt of confirmed delivery of your shoes you&apos;ll get 50% off the full retail price of the same style and color in the next size up. This policy applies to kid shoe sizes that have already been worn, and because of that would not be accepted for refund under our return policy. If your purchase does not qualify for return and also does not qualify for the <a href="https://plae.co/pages/growth-spurt-guarantee">Growth Spurt Guarantee&#xAE;</a>, PLAE supports the &quot;PLAE shoes BST&quot; buy/sell/trade community on Facebook. Customers have found that PLAE kids grow out of their shoes long before they wear out, and this group has grown out of customers wanting to extend the life and value of their PLAE purchase by offering them to a new home.

Shoes are worn, can I return them?

For kid shoes that have been worn but may not fit and cannot be returned, we recommend checking out our Growth Spurt Guarantee® for more details. If your chi...

For kid shoes that have been worn but may not fit and cannot be returned, we recommend checking out our <a href="https://plae.co/pages/growth-spurt-guarantee" style="background-color: rgb(255, 255, 255);">Growth Spurt Guarantee&#xAE;</a> for more details. If your child has a growth spurt within 30 days from receipt of confirmed delivery of your shoes you&apos;ll get 50% off the full retail price of the same style and color in the next size up. This policy applies to kid shoe sizes that have already been worn, and because of that would not be accepted for refund under our return policy. Note: sale/promo-priced items are not eligible for the Growth Spurt Guarantee&#xAE;.

What is the Growth Spurt Guarantee?

plae

How to return or exchange PLAE shoes, and the Growth Spurt Guarantee.

Returns + Exchanges

How should I measure my child's feet for the best fit?

Can you give me a best fit recommendation for my child's feet?

What kid shoe sizes are available?

Do you have wide kid sizes?

How often should I measure my child's feet for the best fit?

What about orthotics, AFOs, and SMOs?

Kid Shoe Sizing

Does PLAE offer Corporate Sales?

Will you charge sales tax on my order?

What forms of payment do you accept?

How do I determine the shipping charges on my order?

Can I change or edit my order once it has been placed?

Can I change or cancel my order?

How do I use a promo code?

How do I use my Gift Card online?

Do you do price adjustments or matching?

How can I contact PLAE customer support?

Ordering and Order Processing

The shoe I want to order is out of stock. How do I find out when it will be available?

Are any of your shoes vegan?

Are your shoes latex-free?

Do you have a barefoot or zero-drop shoe?

Are PLAE shoes eco-friendly?

What is the PLAE shoes BST (buy sell trade) group?

What makes PLAE shoes good for feet?

What is Prodaptive™ Design?

What is the STAELACE™ closure system for adult shoes?

How do I care for PLAE adult shoes?

Do adult shoes have matching kids styles?

What adult shoe sizes are available?

Can I buy a replacement strap or tab for my shoes?

Our Products

Can I find PLAE shoes in stores?

How do I go about carrying PLAE shoes in my own store?

Store Locations

FREE shipping on all orders within the contiguous U.S. $79+

Expedited Shipping Options

Shipping to Alaska, Hawaii, Puerto Rico or APO/FPO/DPOs

Can I ship to an international address?

Shipping

How do I spend points?

How do I earn points?

What are points worth?

Do points expire?

Can I combine points if I have multiple accounts?

Where is the PLAE Kid Shoe Birthday Club?

What is PLAE Rewards?

When will I receive my points?

Is there a max on the number of points I can spend or earn?

What happens to my points if I return an item?

How do I refer a friend to earn points?

How do I know how many points I have earned?

My points balance does not match what I expected

I don't see where to spend my points

Can I donate my points?

Can I use points and a discount code?

Why am I being charged for shipping?

Are there "Black Out" dates?

Rewards Points

Is there a size gap between youth and adult sizing?

Why do I see multiple or pending charges on my card after placing an order?

Can I apply a discount code after I've already placed my order?

My discount code isn't working — what should I do?

How do I find or use my store credit?

Can I change my email address on my account?

What should I do if I'm having trouble logging in?

Will the price show on the packing slip if I'm sending a gift?

What should I do if my order shows as delivered but I haven't received it, or the tracking hasn't updated?

Can I return shoes if I no longer have the original box?

How do I get a return label if I don't have a printer, or my label has expired?

What is the warranty period for your shoes, and does it cover shoes bought from third-party sellers?