Why do I see multiple or pending charges on my card after placing an order?Updated 2 months ago

Occasionally you may notice more than one charge, or a charge that looks like it's still pending, right after placing an order. This usually happens when there's an issue with the payment or billing information provided (for example, a mismatched postal code), which causes your card to be temporarily authorized more than once while the payment is verified. These are typically pending authorizations rather than final charges, and they should drop off automatically within a few business days once the payment issue resolves.

If a duplicate charge actually posts to your account instead of dropping off, please contact us at [email protected] with your order number and we'll help sort it out right away.