Ordering and Order Processing
Payment, checkout, taxes, promo codes, and changing or canceling an order.
Why do I see multiple or pending charges on my card after placing an order?
Occasionally you may notice more than one charge, or a charge that looks like it's still pending, right after placing an order. This usually happens when the...
Can I apply a discount code after I've already placed my order?
If you forgot to apply a promo code before checking out, reach out to us at [email protected] with your order number and the code you meant to use. As a one-time...
My discount code isn't working — what should I do?
If a promo code won't apply at checkout, send us a screenshot of your cart showing the code entered and any error message you're seeing, along with your orde...
How do I find or use my store credit?
When we issue store credit, we send a confirmation email with the code and details — check your inbox, and be sure to look in your spam or promotions f...
Can I change my email address on my account?
For account security, we're not able to change the email address on an existing account. If you'd like to use a different email going forward, you can create...
What should I do if I'm having trouble logging in?
If you're having trouble logging in, first try resetting your password using the link on the login page. If you don't receive the password reset email within...
Will the price show on the packing slip if I'm sending a gift?
No — our packing slips never display pricing, so you can ship directly to a gift recipient without worrying about them seeing the cost.